Terms and conditions - Athenian Tours

Terms and conditions

Please note that credit card payments for NOVATRON AE are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland (“TREKKSOFT”). Therefore, TREKKSOFT will appear as ATHENIAN TOURS on your credit card statement for the payment of this booking. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

TERMS AND CONDITIONS

Full details on Athenian walking tours are described on the internet web site www.Atheniantours.gr.

 

For any tour, Athenian tours reserves the right to make changes to itineraries if the route of the tour is disrupted by events beyond our control, such as failures in the public transport system;

or state visits in central Athens leading to road closures; or any other unforeseeable event.

 

PAYMENT

Prices for tours paid in advance are binding once the purchase is complete. Tour prices include mandatory value added tax. There is no extra charge to the client for using the internet to pay

for tours in advance. Athenian tours reserves the right to change prices for any of its services at any time, but tickets purchased through the website prior to any changes are unaffected and

remain valid. In the event that prices are lowered, there is no entitlement to a refund for the difference in price.

For any of the tours purchased through www.atheniantours.gr, prices do not include the clients’ public transport costs if these are incurred. In the case of advance purchases, a confirming

e-mail will be sent by Athenian tours to the client with a voucher containing a booking number; on receipt by the client, the purchase contract becomes binding. This voucher must be given

to the Athenian tour guide at the start of the tour and the client must provide photo ID (passport; driver’s license; or student card) which agrees with the name on the voucher. If more than one

ticket is bought at the same time, only the purchaser needs to provide photo ID. We regret that we cannot accept vouchers unless accompanied by matching photo ID.

For all tours, full payment is required in advance. Prices include the cost of the guide and, in the case of motorized or bus tours, all costs relating to the vehicle. Other costs, such as

entry to archeological sites or museums, refreshments, public transport, etc. are not included in the price. When the full payment is received, Athenian tours will e-mail the client, to

confirm the length and type of tour, the starting place and time, and any other relevant information. When this has been confirmed by the client, the private tour contract becomes binding.

Athenian tours accept the following credit and debit cards:

 •               Visa

•                Visa Electron

•                MasterCard

•                Eurocard

CANCELLATION AND RESCHEDULING POLICY

 

All of our tours run in all weather conditions. In the extremely unlikely event that a tour is cancelled by Athenian tours, a full refund is payable to the client.

If Athenian tours receives notice in writing more than 72 hours ahead of a public tour for which tour tickets have been bought, Athenian tours can reschedule tickets for a later tour for no

additional charge.

If, unexpectedly, events on the day of the tour make it impossible or very difficult to conduct the tour, Athenian tours will consult the client and do all it can to provide an alternative

solution. If a satisfactory alternative cannot be found, either Athenian tours (a full refund is payable to the client) or the client may cancel the tour.

Athenian tours offers 100% refund if the booking is cancelled more than a week (7 days) prior to the scheduled tour.

Athenian tours offers 50% refund of the total amount if a booking is cancelled between a week and 48 hours prior to departure date.

Athenian tours does not offer refunds for cancellations within 48 hours of the scheduled tour or no-show on meeting point.

 

DATA PRIVACY PROTECTION

Athenian tours would like to point out that private data that is necessary for business transactions will be processed and saved accordingly. Athenian Tours will not however pass

on this data to others.

 

PLACE OF JURISDICTION

Greek law applies. Any disputes arising hereunder will be settled before a competent Athens court of law.